Privacy Policy
Effective Date: 2024-4-12
Welcome to Habitas Stay Accommodations Inc. (“Habitas Stay”, “we”, “us”, or “our”). We are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and share information about you when you use our services, including our rental accommodation services, and communicate with us via SMS, phone, WhatsApp, email, or any other communication channels we provide.
1. Information Collection and Use: We collect information that you provide directly to us when you use our services or communicate with us. This may include:
- Contact information such as your name, email address, telephone number, and postal address.
- Transaction details related to your bookings and payments.
- Communication preferences and interactions, such as your inquiries and our responses.
We use this information to:
- Provide, maintain, and improve our services.
- Process transactions and send you related information, including confirmations and invoices.
- Communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will be of interest to you (only with your consent).
- Respond to your comments, questions, and requests, and provide customer service.
2. Communication Consent: By using our services and providing us with your contact details, you agree that we may communicate with you via the methods you have provided (SMS, phone, WhatsApp, email, etc.) for transactional purposes or as required to deliver our services. Additionally, if you have opted to receive direct marketing communications, we may also use these channels to send promotional messages.
3. GDPR Compliance: We adhere to the principles of the General Data Protection Regulation (GDPR) regarding the collection, use, and retention of personal data from European Union citizens. Under GDPR, you have the right to access, correct, delete, and restrict processing of your personal data. You also have the right to object to processing and, if applicable, the right to data portability.
4. Sharing of Information: We do not share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights. We may share information with our service providers who process data on our behalf under strict confidentiality agreements.
5. Security: We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
6. Changes to This Privacy Policy: We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.
7. Contact Us: If you have any questions about this privacy policy or our data practices, please contact us at: Email: concierge@habitasstay.com Call or SMS: +1 855 948 5826 Mail: Habitas Stay Accommodations Inc., 701 W Georgia St #1500, Vancouver, BC V6G 2Z6, Canada
Terms & Conditions
1. Reservations and Financial Terms: By booking an accommodation through Habitas Stay, you agree to pay the total charges disclosed at the time of booking, which may include accommodation fees, cleaning charges, taxes, and other applicable fees. Payment confirms a legally binding agreement between you and Habitas Stay, subject to these terms and any specific conditions or rules of the accommodation. Payment must be made using acceptable methods such as Visa, Mastercard, American Express (subject to a 3% surcharge), or bank transfer. Full payment is due 30 days prior to check-in, or immediately if booking within 30 days of arrival, and is non-refundable.
2. Guest Responsibilities: You are responsible for ensuring that all guests meet Habitas Stay’s requirements and are informed of and agree to these Terms and any additional rules. If booking on behalf of minors, you affirm you are authorized to act on their behalf. Guests must adhere to the checkout times; overstaying without consent may result in charges up to twice the nightly rate and additional fees.
3. Security Deposit: A security deposit may be required upon arrival. This deposit will cover any potential damages, excessive cleaning needs, or fines due to violations such as breaching a no-pet policy. The deposit may be pre-authorized on a valid credit card or through a bank transfer.
4. Use of Property: Pets are generally not allowed unless specified, and most properties limit parking to one vehicle per unit. All on-site amenities like hot tubs, pools, and gyms are to be used at the guest’s own risk. Maintenance for these amenities may occasionally require immediate attention during your stay.
5. Liability and Conduct: Habitas Stay is not liable for any losses due to theft, accidents, or injuries. Guests are responsible for their conduct and that of their invitees. Habitas Stay reserves the right to terminate your stay for any breaches of rental conditions.
6. Changes and Cancellations: In the event of unforeseen circumstances where the property becomes unavailable, Habitas Stay reserves the right to substitute a comparable property or provide a full refund. The guest will be notified via email of such changes.
7. Governing Law and Dispute Resolution: These terms are governed by the laws of Canada and the province of British Columbia. Any disputes will be resolved in the provincial or federal courts located in British Columbia.
8. Communications: Communications are deemed delivered when sent via email, SMS, voice mail, phone call, or postal service to a designated addresses.
By proceeding with your booking, you accept these terms and confirm your understanding that payments are non-refundable.